Shipping policy

1. Shipping Destinations

We ship throughout the United States. Available delivery options depend on the shipping address entered at checkout.

2. Shipping Fees

  • Orders under $69.99: A flat shipping fee of $7.99 applies.
  • Orders of $69.99 or more: Free shipping.

The free shipping threshold is based on the merchandise subtotal, excluding shipping fees. Applicable taxes and other order charges will be displayed at checkout.

3. Order Processing Time

Orders generally require 1–3 business days for order confirmation, verification, picking, packing, and shipment preparation.

  • Orders successfully confirmed by 6:00 PM Central Time (CT) on a business day begin their processing period that day.
  • Orders confirmed after 6:00 PM CT begin their processing period on the next business day.
  • Orders placed on weekends or applicable non-business days begin their processing period on the next business day.

Business days are Monday through Friday. Weekends and applicable non-business days are excluded from processing time. The processing start date does not guarantee that an order will ship that day.

4. Shipping Methods and Estimated Delivery Time

After dispatch, estimated transit time is 7–10 business days.

  • Order processing: 1–3 business days.
  • Transit after dispatch: 7–10 business days.
  • Estimated total delivery time: Generally 8–13 business days.

We may use carriers such as FedEx, UPS, or DHL, depending on the shipment and available services.

These timeframes are estimates, not guaranteed delivery dates. Weather, holidays, carrier operations, and other unforeseen circumstances may cause delays.

5. Order Tracking

After your order ships, tracking information will generally be provided when the carrier offers tracking and a tracking number is available.

Tracking updates may take time to appear. If your tracking information is unavailable or has not updated for an extended period, please contact customer support for assistance.

6. Shipping Delays

If your order has not arrived within the estimated delivery period, please contact us:

  • Email: info@taloceliario.com
  • Phone: +1 (903) 482-7619

Please provide your order number, tracking number if available, and relevant delivery information. We will help investigate the shipment and contact the carrier where appropriate. Resolution times may vary.

7. Taxes and Customs

Applicable taxes and order charges will be displayed at checkout. Tax amounts depend on the applicable requirements and the details of your order.

If customs formalities are required for a shipment, we will arrange the applicable procedures through our logistics service providers. You will not be asked to pay the same customs clearance charge twice for services covered by your order.

8. Damaged, Lost, or Delayed Shipments

If your item arrives damaged, your package appears lost, or your tracking status indicates a delivery problem, please contact us as soon as possible.

Please provide your order number, tracking number if available, photographs of any visible product or packaging damage, and a description of the issue.

We will investigate the circumstances and assist with the carrier where appropriate. Any resolution will depend on the facts, our responsibilities, and applicable law.

9. Shipping Address Changes and Order Cancellations

Please check your shipping address, ZIP code, and contact information carefully before placing your order.

If you need to change your address or cancel an order, email info@taloceliario.com as soon as possible and include your order number.

Whether a change or cancellation is possible depends on the order's processing and shipping status. Once an order has been handed to the carrier, changes or cancellations may be restricted by carrier procedures.

Any applicable charges must be based on actual arrangements and comply with applicable law.

10. Delivery Address Responsibilities

You are responsible for providing a complete and accurate shipping address and contact information.

If an incorrect or incomplete address causes a delivery issue, please contact us. We will review the circumstances and assist with available solutions based on the carrier's requirements and applicable law.

11. Contact Us

Address: 647 County Road 3543, Atlanta, TX 75551, United States
Telephone: +1 (903) 482-7619
Email address: info@taloceliario.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)