Refund policy

Thank you for shopping with Taloceliario. We provide return, exchange, and refund services for furniture purchased by customers in the United States. This policy does not limit any consumer rights or remedies available under applicable law.

1. Return and Exchange Window

You may request a return or exchange within 35 calendar days after delivery of the item.

To submit a request, email info@taloceliario.com or call +1 (903) 482-7619. Please provide your order number, item details, and reason for the request.

You must contact us and receive return approval and instructions before shipping an item back. Do not send furniture to our contact address unless we specifically designate it as the return destination.

2. Return Eligibility

For returns due to personal reasons, the item should remain in reasonable condition and include its available accessories, hardware, and proof of purchase whenever possible. Original packaging is recommended but is not an absolute requirement where prohibited by applicable law.

Reasonable marks resulting from ordinary inspection will not automatically disqualify an item from return.

If an item has been materially damaged through improper use or is missing essential components, we may decline the return or adjust the refund amount where permitted by law. We will explain the reason for any denial or adjustment.

Defective, incorrect, or shipping-damaged items will be reviewed and handled in accordance with applicable law.

3. Return Shipping Costs

Returns for personal reasons: You are generally responsible for arranging and paying for return shipping, unless applicable law requires otherwise.

For large furniture that cannot reasonably be returned through ordinary parcel services, a reasonable return shipping estimate must be displayed on the applicable product page or during checkout before purchase. The estimate should be based on the packaged dimensions and weight, pickup ZIP code, return destination, and applicable carrier rates. Additional charges, such as scheduled pickup fees, must also be included in the estimate or clearly disclosed.

The applicable estimate or calculation method must be available before purchase, not first provided when you request a return. Actual charges must comply with the disclosed terms and applicable law. We will not impose arbitrary fees or duplicate charges.

Defective, incorrect, or shipping-damaged items: If we verify that the issue is attributable to us or a shipping matter for which we are responsible, we will cover the corresponding return shipping and handling costs.

4. Refund Processing

For an approved return, after the returned item has been received and inspected and the applicable refund conditions have been satisfied, we generally initiate the refund within 1–3 business days.

Refunds are issued through the original payment processor and to the same payment method used for the purchase. The refund initiation date is not the same as the date the funds appear in your account. Posting times depend on your bank, credit card issuer, or payment service provider.

For accepted pre-shipment order cancellations, we will initiate the refund promptly and comply with applicable legal deadlines. For transactions covered by the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, required refunds generally must be issued within seven working days after the refund obligation arises, subject to the applicable rule.

For personal-reason returns, we may deduct only reasonable, applicable, previously disclosed charges where permitted by law. We will not transfer return costs attributable to our responsibility to you.

5. Exchange Policy

Exchange requests must be submitted within the 35-day window and are subject to review. Approval depends on the item's condition and replacement availability.

If the requested replacement is unavailable, we will explain the available alternatives. Where applicable, you may choose another available item or receive an eligible refund. We will not substitute another product without your agreement.

6. Damaged, Defective, or Incorrect Items

If your item arrives defective, damaged, or different from what you ordered, please contact us as soon as reasonably possible by emailing info@taloceliario.com or calling +1 (903) 482-7619.

Provide your order number, a description of the issue, and relevant photographs where available.

After reviewing the issue, we will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, exchange, refund, or another legally required remedy. If we are responsible for the verified issue, you will not be required to pay the corresponding return shipping costs.

Consumer rights and product liability requirements vary under applicable federal and state laws. Nothing in this policy excludes or limits any warranty rights or other remedies that cannot legally be waived.

7. Contact Us

Address: 647 County Road 3543, Atlanta, TX 75551, United States
Telephone: +1 (903) 482-7619
Email address: info@taloceliario.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)