Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you browse products, purchase furniture, use our website, or contact customer support.

We handle personal information in accordance with applicable U.S. federal and state laws. This policy applies to website visitors, registered users, customers, and individuals who contact us through our customer service channels.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

  • Identifiers and Contact Information: Name, email address, phone number, and other contact details.
  • Order and Transaction Information: Purchased products, order history, returns, exchanges, and refund records.
  • Shipping Information: Delivery address and information necessary to fulfill your order.
  • Account Information: Account details and other information you voluntarily provide.
  • Customer Support Information: Inquiries, complaints, and communications related to customer service and after-sales support.
  • Technical Information: IP address, browser type, device information, access times, and website usage records.
  • Payment Information: Transaction identifiers, payment status, and information necessary to process orders.

Payment information, including card details, may be processed by third-party payment service providers. We do not claim to store complete payment card information ourselves unless that practice has been verified.

We may collect information directly from you, automatically through your use of our website, or from payment and shipping service providers when necessary to conduct legitimate business activities.

2. Cookies and Similar Technologies

We may use cookies and similar technologies to keep our website functioning, remember preferences, and improve your shopping experience.

Cookies are small data files stored in your browser or on your device. Depending on their actual use, they may include:

  • Strictly Necessary Cookies: Support essential functions such as shopping carts, checkout, and website security.
  • Functional Cookies: Remember your preferences and settings.
  • Analytics Cookies: Help us understand website traffic, usage, and performance.
  • Advertising Cookies: If applicable services are used, help measure advertising effectiveness or support personalized advertising.

You may manage your preferences through any cookie settings tool we provide or through your browser settings. Where applicable law requires prior consent, we will obtain valid consent before using relevant non-essential cookies and provide a way to modify or withdraw that consent.

Disabling certain cookies may affect shopping cart functionality, account access, or other website features.

Cookie lifetimes vary depending on their purpose. Some cookies expire when your browser session ends, while others remain for a specified period.

3. How We Use Personal Information

We may use personal information for the following purposes, as permitted by applicable law:

  • Processing payments and fulfilling orders.
  • Arranging shipping and delivery.
  • Processing returns, exchanges, refunds, and order cancellations.
  • Responding to customer inquiries and providing after-sales support.
  • Managing accounts and maintaining website functionality.
  • Detecting fraud, unauthorized transactions, and security risks.
  • Evaluating website performance and improving the shopping experience.
  • Meeting applicable legal, tax, accounting, and regulatory obligations.
  • Sending marketing communications where permitted by law.

We will obtain consent for processing activities when required by applicable law.

4. How We Share Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary to operate our website and provide our services:

  • Payment processors and payment service providers.
  • Shipping carriers, delivery providers, and fulfillment partners.
  • Website hosting, technical support, and security service providers.
  • Customer support and communication service providers.
  • Analytics or advertising providers, if such services are actually used and legally permitted.
  • Regulatory authorities, law enforcement agencies, or other parties when disclosure is legally required or reasonably necessary to protect legal rights and security.

Service providers are expected to process personal information only for agreed purposes and as permitted by applicable law.

We do not sell consumers' personal information in exchange for money. However, certain U.S. state privacy laws define the sale or sharing of personal information and targeted advertising more broadly. If our actual practices fall within these definitions and applicable law requires an opt-out mechanism, we will provide the required choices.

5. Data Retention and Security

We retain personal information for periods appropriate to the purposes for which it was collected, our business needs, legal obligations, and dispute resolution requirements.

Order records may need to be retained for order fulfillment, customer service, financial recordkeeping, and legal compliance. Retention periods for customer support records and technical information may vary.

Personal information retention periods are separate from cookie lifetimes. Each is determined according to its respective purpose.

We use reasonable technical and organizational measures to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

When personal information is no longer needed and there is no valid legal basis for retaining it, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

6. Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have the following rights:

  • Right to Access: Request access to or information about the personal information we hold about you.
  • Right to Correction: Request correction of inaccurate personal information.
  • Right to Deletion: Request deletion of personal information, subject to applicable legal conditions and exceptions.
  • Right to Data Portability: Obtain certain personal information in a portable format where required by law.
  • Right to Opt Out: Opt out of the sale or sharing of personal information or targeted advertising where applicable law provides this right.
  • Right to Withdraw Consent: Withdraw consent for processing based on consent where permitted by applicable law.
  • Marketing Preferences: Unsubscribe from marketing emails.
  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

To submit a privacy request, email info@taloceliario.com. We may take reasonable steps to verify your identity before processing your request.

We will respond to requests according to the procedures and deadlines required by applicable law. Certain requests may be denied in whole or in part where legal exceptions apply. When required, we will explain the reasons and any available options for further action.

Unsubscribing from marketing emails will not prevent us from sending essential communications concerning your orders, deliveries, refunds, or other necessary transactions.

7. Applicable U.S. Privacy Laws

We handle personal information in accordance with applicable U.S. federal and state laws. Relevant laws may include the Federal Trade Commission Act, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable state privacy laws.

The scope of these laws, consumer rights, and related obligations varies depending on business activities, data processing practices, and applicable legal requirements.

This policy does not imply that every state privacy law necessarily applies to us, nor does it represent that we have obtained any particular privacy certification or completed a compliance audit.

Where applicable law requires disclosure of specific information categories, processing purposes, recipients, or opt-out mechanisms, we will comply with the relevant requirements.

8. Privacy Complaints

If you have concerns about how we collect, use, or disclose personal information, you may contact us using the details provided in this policy.

Depending on applicable law, you may also be entitled to submit a complaint to a state attorney general or another relevant regulatory authority with jurisdiction over the matter.

Your rights and the available complaint procedures depend on applicable law and the authority's jurisdiction.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children below the age specified by applicable law.

If we discover that we have collected personal information from a child without the required authorization or another valid legal basis, we will take appropriate steps in accordance with applicable law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. The collection and use of personal information by those third parties may be governed by their own privacy policies.

We do not control the independent privacy practices of third parties. We encourage you to review their privacy policies before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements.

The updated policy will be published on this page with an appropriate revision date. Where applicable law requires advance notice or renewed consent for certain changes, we will comply with those requirements.

12. Contact Us

Address: 647 County Road 3543, Atlanta, TX 75551, United States
Telephone: +1 (903) 482-7619
Email address: info@taloceliario.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)