Order Cancellation Policy

1. Cancellation Eligibility

Orders Not Yet Shipped: You may request to cancel an order that has not yet shipped. We will review the order status and assist with cancellation if the order is still eligible.

Orders Already Shipped: Once an order has shipped, it cannot be canceled through our standard cancellation process. After receiving your order, you may request a return, exchange, or refund in accordance with our Return, Exchange & Refund Policy.

Submitting a cancellation request does not mean your order has been successfully canceled. Please wait for our confirmation.

2. How to Request a Cancellation

To request an order cancellation, contact us through either of the following channels:

  • Email: info@taloceliario.com
  • Phone: +1 (903) 482-7619

Please provide the following information whenever possible:

  • Your order number.
  • Your name.
  • The email address used to place the order.
  • Payment confirmation or transaction reference, if available.
  • A clear request to cancel your order.

Please submit your request as early as possible so we can check whether your order has shipped. Never send your full payment card number, card security code, or account password by ordinary email.

3. Cancellation Review and Confirmation

We will review your request and check the order status as soon as reasonably possible.

If your order has not shipped and meets the cancellation requirements, we will assist with the cancellation and notify you of the outcome through an appropriate contact method.

If your order has already shipped or is otherwise ineligible for cancellation, we will explain the reason and advise you on the available options.

Please do not assume your order has been canceled until you receive our confirmation.

4. Refunds for Approved Cancellations

For successfully canceled orders that qualify for a refund, the refund will be issued to the original payment method used for the purchase.

Once the refund is approved and the applicable refund conditions are satisfied, we generally initiate the refund within 1–3 business days.

The time it takes for the funds to appear in your account depends on your bank, credit card issuer, or payment service provider. The actual posting date may differ from the date we initiate the refund.

5. Orders That Have Already Shipped

Orders that have already shipped cannot be canceled through our standard cancellation process. Please wait until the item arrives and then refer to our Return, Exchange & Refund Policy to request a return, exchange, or refund.

If you need assistance, contact us by email or phone. Any applicable conditions or charges will be handled in accordance with our applicable policies and the law.

6. Contact Us

Address: 647 County Road 3543, Atlanta, TX 75551, United States
Telephone: +1 (903) 482-7619
Email address: info@taloceliario.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)